Problem Management, Lead
Core
Lead Problem Management for Real Time Rail payments systems, driving end-to-end problem lifecycle, root cause analysis, and preventative remediation.
Role type
Lead Problem Management
Builds
Operational oversight for Real Time Rail payments systems
Domain
Financial Services / Payments
Required skills
ITIL v4 Problem Management, Root Cause Analysis, Trend and Risk Analysis, Process Design, Stakeholder Management, Change Leadership, Metrics and Reporting, Audit Readiness, Regulatory Compliance
Preferred skills
Financial Services experience, Regulated industry experience
Technologies
ITSM tools
Responsibilities
Provide overall direction for the end-to-end problem lifecycle including major problem investigations and root cause analysis standards. Build stakeholder confidence in meeting service level commitments. Advance the maturity of the Problem Management practice including process design, tooling enablement, metrics, reporting, and audit readiness.
Seniority
Senior, hands-on IC