eXPRS Technical Support Specialist 1 (Operations and Policy Analyst 1)
Core
Provide technical support and policy analysis for the eXPRS system, focusing on service eligibility coding, waiver determination, and resolving user issues for Oregonians with developmental disabilities.
Role type
Technical Support Specialist / Operations and Policy Analyst
Builds
Accurate service authorizations and timely payments for providers and recipients via the eXPRS system
Domain
Public Sector / Human Services / Developmental Disabilities
Required skills
eXPRS system expertise, eligibility coding, waiver coding, ticket triage, policy interpretation, customer service, data analysis
Preferred skills
Technical assistance experience
Technologies
eXPRS
Responsibilities
Monitor and filter eXPRS Service Desk tickets; Gather and analyze user issues to determine resolution paths; Provide primary support for technical coding of ODDS Enrollment and Eligibilities; Perform ticket routing and escalation to Tier 2; Provide waiver eligibility case coding expertise to business partners; Follow ODDS policy to correct coding conflicts impacting service authorizations.
Seniority
Mid-level, hands-on IC