Service Center Representative
Core
Provide customer service by explaining and applying motor carrier laws, rules, and procedures in a call-center environment.
Role type
Service Center Representative (Call Center)
Builds
Motor carrier permits, temporary passes, and compliance documentation
Domain
Transportation / Commercial Vehicle Tax Services
Deliverable
client delivery
Required skills
Customer service, explaining laws and regulations, reviewing carrier information, processing transactions, reconciling financial transactions
Preferred skills
Multitasking, managing interruptions, remaining calm in escalated situations, accurately reviewing information
Technologies
Computer systems for data retrieval and input, online portals
Responsibilities
Issue motor carrier permits and temporary passes, assist customers with account setup and fee payment, respond to questions regarding commercial vehicle tax services, ensure compliance and eligibility
Seniority
Entry-level to Mid-level, hands-on IC