Eligibility Worker (Public Benefits Specialist)
Core
Determine program eligibility for Oregonians by conducting interviews to gather household details, income, and resources, then process data to ensure timely delivery of public benefits.
Role type
Eligibility Worker (Public Benefits Specialist)
Builds
Eligibility determinations for state public benefit programs
Domain
Public Sector / Human Services
Deliverable
client delivery
Required skills
Conducting intake interviews, interpreting and applying public policy rules, data processing, explaining applicant rights and responsibilities, providing triage and referrals
Preferred skills
Trauma-informed approach, communicating with diverse linguistic and cultural backgrounds, managing escalated situations
Responsibilities
Conduct phone or in-person interviews to assess needs; Review supplemental materials for collateral interviews; Process data for benefit renewals and household changes; Provide person-centered services and referrals to community partners