Operations Support (Public Benefits Specialist, Entry)
Core
Provide front desk support, guide clients to services, manage case transfers, and process public benefit applications for the Oregon Department of Human Services.
Role type
Entry-level public benefits operations specialist
Builds
Client service interactions and administrative case management workflows
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
Customer service, data entry, document review, appointment scheduling, phone support, record documentation
Preferred skills
Experience in high-volume reception or call centers, associate degree in Behavioral or Social Science
Technologies
ONE system, TRACS system, EBT card issuance
Responsibilities
Answer phone calls and guide clients, distribute mail and handle case transfers, review applications for accuracy, document interactions in databases, maintain organized work area
Seniority
Entry-level, hands-on IC
