Clinical Product Educator
Core
Deliver virtual training, onboarding, and clinical support for customers using the Omnipod insulin management system, including therapy initiation and troubleshooting.
Role type
Clinical Product Educator (Medical Device)
Builds
Pod therapy initiation and ongoing support for the Omnipod insulin management system
Domain
Medical Devices / Diabetes Care
Deliverable
client delivery
Required skills
Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN); virtual training delivery; diabetes device calibration; case management; Salesforce documentation
Preferred skills
Experience training pump patients; prior industry/commercial experience
Technologies
Zoom, Microsoft Teams, WebEx, Salesforce, Personal Diabetes Manager (PDM), Continuous Glucose Monitoring (CGM) systems
Responsibilities
Conduct virtual customer training for PDM settings and product conversions; manage escalated customer care contacts requiring deep medical knowledge; assist with Diabetes Management Software setup and device calibration; record training completion in Salesforce; provide field feedback on customer and HCP training; promote insulin pump therapy benefits
Seniority
Mid-level, hands-on IC