Operations Manager
Core
Managing all operational services, import and export traffic in air and ocean trade, ensuring operational excellence, and supporting product initiatives and customer service at the national/branch level.
Role type
Operations Manager (Air/Ocean Freight)
Builds
Air and ocean freight forwarding services, contract logistics, customs brokerage, and distribution solutions.
Domain
Supply chain management, air and ocean freight logistics, international trade.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Air freight operations management, import/export traffic handling, IATA compliance and relationship management, sub-contractor and supplier performance monitoring, customer retention and cross-selling, budget and product definition, team performance evaluation and hiring decisions, statistical analysis of operational KPIs.
Preferred skills
Transportation or international business degree, planning and cost control in air freight, marketing and sales orientation, leadership in fast-paced environments.
Technologies
Microsoft Office suite
Responsibilities
Responsible for statistics and KPIs of operational performance; manage relationships with IATA at the national level; support sub-contractor management and supplier agreement monitoring; handle customer service, retention, and cross-selling; work with partners and sales to define necessary products; visit customers and potential customers for technical purposes; conduct performance evaluations and recommend hiring/firing/promotions for direct reports.
Seniority
Manager, supervisory level