Bilingual Customer Care Specialist
Core
Provide customer support via email, live chat, and phone for a global fitness software platform, resolving issues and reporting technical problems to the Product team.
Role type
Customer Support Specialist
Builds
Customer support interactions and knowledge base articles for fitness software users
Domain
SaaS / Fitness Technology
Deliverable
dashboards & analysis
Required skills
Bilingual English and Spanish, customer relationship management, empathy, AI literacy, CRM management, product knowledge
Preferred skills
Fast-paced environment adaptability, growth mindset, proactive problem ownership
Technologies
Zendesk, CRM
Responsibilities
Provide support across email, live chat, and phone channels; identify and report technical issues to Product; maintain and update customer details in CRM; contribute to knowledge base articles and saved replies; collaborate with Product Management to identify new features.