Assistente de Suporte ao Cliente
Core
Handle customer inquiries via chat and phone, resolve platform usage issues, and guide clients on best practices for the fitness management software.
Role type
Customer Support Specialist
Builds
Customer support for ABC Fitness's global fitness management platform (ABC Glofox, ABC Ignite, etc.)
Domain
Fitness industry / SaaS
Deliverable
client delivery
Required skills
Written and verbal communication, empathy, problem-solving, multitasking, CRM and communication tools proficiency
Preferred skills
Prior customer service experience, fitness industry knowledge, Spanish and English (intermediate)
Technologies
Intercom, WhatsApp Business, TeamViewer, CRM
Responsibilities
Answer customer questions via chat and phone, provide platform usage guidance, escalate complex requests to specialized teams, collaborate with support teams to resolve cases, contribute to service improvement by logging data and suggesting enhancements
Seniority
Individual Contributor
