Deputy Manager Technical Support (Sanitaryware South Asia)
Core
Provide technical support, troubleshooting, and solution selling for sanitaryware customers and production units across South Asia, focusing on mineral-based specialty solutions.
Role type
Deputy Manager, Technical Support (Sanitaryware)
Builds
Technical support services, value creation models, and new product development applications for sanitaryware customers.
Domain
Minerals, Ceramics, Sanitaryware Manufacturing
Deliverable
client delivery
Required skills
Technical expertise in minerals and ceramics applications, project management, laboratory support for ceramic applications, new product development, customer problem solving, travel management, cross-functional collaboration with sales and global teams
Preferred skills
Experience in sanitaryware manufacturing, knowledge of kiln furniture applications, HSE knowledge
Technologies
None explicitly stated
Responsibilities
Support sales in defining value creation models via product application uniqueness, render technical services like complaints handling and troubleshooting, travel within South Asia to meet customers and support selling technical advancement, lead self and collaborate with technical and sales staff, manage development projects in collaboration with sales and global teams, provide laboratory support for ceramic application work, deliver raw materials and application knowledge to support business growth, interpret and report findings of technical work, provide technical knowledge on kiln furniture applications, understand customer challenges and devise solutions
Seniority
Manager, hands-on IC with leadership of self