Technical Services Officer
Core
Provide technical support for admixture products including sample preparation, customer training, complaint handling, and site visits to ensure correct application methods.
Role type
Technical Services Officer (Admixtures)
Builds
Customer product knowledge, application competence, and quality assurance for admixture systems.
Domain
Specialty chemicals / Construction materials / Admixtures
Deliverable
client delivery | product features
Required skills
Sample preparation, product application expertise, customer complaint investigation, site visit management, practical competence assessment, lab test execution, data analysis, revalidation procedures, external lab coordination
Preferred skills
Multilingual ability, computer literacy
Technologies
Lab tools and equipment for admixture testing
Responsibilities
Prepare cured samples and sample blocks for sales and admixture business; conduct product training and demos for sales team, applicators, and end users; handle customer complaints including site visits and investigation reports; verify correct application methods at customer sites; assist in product development and production optimization; maintain records of test data and analyze results for improvement recommendations; ensure safe lab practices and equipment maintenance; communicate with independent laboratories for product testing.