Product Area Lead - Digital Sales & Service Enablement
Core
Lead digital sales and service strategy and roadmap for app and web channels, optimizing customer journeys, self-service, and straight-through processing to drive commercial outcomes and reduce contact center needs.
Role type
Senior Product Area Lead (Digital Sales & Service Enablement)
Builds
Public website, CMS, search experience, and reusable digital capabilities for product sales and self-service.
Domain
Retail Banking / Digital Transformation
Deliverable
product features
Required skills
Digital product strategy, Agile team leadership, Stakeholder management, Web and mobile app delivery, Content management, Self-service design, Commercial acumen
Responsibilities
Lead digital sales and service strategy and roadmap; Own and optimize the public website and CMS; Enable digital sales and acquisition journeys; Drive digital self-service and straight-through processing; Connect delivery across product, technology, and global teams; Lead, coach, and develop Product Leads and agile squads.
Seniority
Senior, hands-on IC with team leadership