BE Customer Care Analyst - Fixed Term
Core
Support customers across multiple communication channels (chat, phone, video, email, messaging) with daily banking needs, process requests, and resolve inquiries and complaints.
Role type
Customer Care Analyst (Contact Center Professional)
Builds
Customer service interactions and resolved banking requests
Domain
Retail Banking / Customer Support
Deliverable
client delivery
Required skills
Written and verbal English, problem-solving, analytical thinking, attention to detail, Microsoft Office, regulatory compliance knowledge, multitasking
Preferred skills
Banking or BPO experience, role-related certifications
Responsibilities
Deliver customer service across multiple channels, support inquiries on payments/cards/online banking, process requests accurately, manage end-to-end resolution of inquiries and complaints, identify and correct system-generated responses, apply risk and compliance standards, contribute to continuous improvement initiatives
Seniority
Individual Contributor