Area Lead Customer Development and Retention
Core
Own ING Belgium's end-to-end customer development agenda for Private Individuals, driving strategic direction, execution, and transformation of customer engagement and retention.
Role type
Senior leader (Product Area Lead) for customer development and retention
Builds
Customer development, engagement, retention, and digital sales capabilities for private individuals
Domain
Banking / Financial Services / Customer Growth
Required skills
Strategic planning, transformation leadership, budget management, AI/analytics application, organizational leadership, stakeholder influence, data-driven decision making, risk management, regulatory compliance
Preferred skills
Agile ways of working, storytelling, executive communication
Technologies
AI, analytics, personalization tools
Responsibilities
Own customer development strategy and roadmap, lead transformation initiatives, manage investments and budgets, lead a team of 25+ direct and 10 functional resources, drive innovation through AI and analytics, influence cross-functional decisions, ensure regulatory compliance
Seniority
Senior, hands-on IC with leadership responsibilities
