Workforce Management Expert @ING Hubs Romania
Core
Ensures customer-facing and back-office activities have the right capacity, skills, and priorities at the right time through integrated workforce management.
Role type
Workforce Management Expert (Forecasting, Planning, Traffic Management)
Builds
Operational schedules, staffing forecasts, and real-time resource alignment for ING units worldwide
Domain
Banking Operations / Workforce Management
Required skills
Workload forecasting, operational scheduling, real-time traffic management, FTE and capacity calculation, stakeholder management, data analysis, process improvement, automation curiosity
Preferred skills
AI/ML for forecasting, cross-functional expertise, continuous improvement mindset
Technologies
Operational data systems, forecasting tools, scheduling platforms
Responsibilities
Translate historical performance and business intelligence into robust workload and staffing forecasts; convert demand forecasts into reliable operational schedules; monitor workload and staffing in real time to align resources with changing demand; ensure teams have detailed weekly task plans including customer-facing and non-customer-facing activities; conduct workload and workforce analyses to drive continuous improvement
Seniority
Mid-Senior, hands-on IC
