Business Analyst – Employee channels & Customer interaction @ING Hubs Romania
Core
Designing and optimizing digital customer and employee journeys for Wholesale Banking across mobile apps, internet banking, and web portals.
Role type
Business Analyst (Customer Journey Expert)
Builds
Digital touch points and frontend components for Wholesale Banking clients
Domain
Banking / Digital Channels
Deliverable
product features
Required skills
Digital customer journey mapping, requirements translation, stakeholder management, user acceptance testing coordination, data analysis, frontend application understanding, API/SOAP knowledge, UX/UI design principles
Preferred skills
Banking industry experience, Agile/DevOps methodology, complex journey analysis
Technologies
Mobile apps, Internet banking, Web portals, APIs, SOAP
Responsibilities
Identify high-value features based on user needs and data, translate business needs into technical requirements, collaborate with developers on delivery, validate solutions via testing, communicate new capabilities and monitor adoption, align stakeholders for successful delivery
Seniority
Mid-level, hands-on IC
