Technical Director of ServiceNow (Architecture & Delivery)
Core
Lead strategy, roadmap execution, and delivery for a strategic portfolio of IT and Integrated Security & Controls (ISC) solutions, shaping the evolution of the ServiceNow ecosystem through governance, AI-native innovation, and product-oriented growth.
Role type
Technical Director of ServiceNow (Architecture & Delivery)
Builds
Enterprise workflow capabilities, ITSM, ITOM, APM/EA, SecOps-VR, BCM, IRM, and Enterprise Service Catalog solutions.
Domain
Enterprise IT Service Management, Integrated Security & Controls, ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, large-scale solution delivery leadership, portfolio management, AI-enabled innovation, operating model optimization, cross-functional alignment, executive stakeholder management, ServiceNow COE leadership, AI-assisted SDLC
Preferred skills
ServiceNow certifications
Technologies
ServiceNow, AI/automation tools
Responsibilities
Drive delivery outcomes and value realization for the portfolio; Lead prioritization and execution across ITSM, ITOM, and Security domains; Guide solution decisions leveraging deep platform understanding; Identify and scale opportunities to expand ServiceNow into new business capabilities; Improve workflow usability and adoption across ServiceNow personas.
Seniority
Director, strategic portfolio leadership