Technical Support Agent
Core
Provides technical support via telephone and email for welding and solar energy systems, diagnosing issues and guiding customers through corrective actions.
Role type
Technical Support Agent (Welding & Solar Energy)
Builds
Customer support for Fronius welding and solar energy products and systems
Domain
Renewable Energy / Welding
Deliverable
client delivery
Required skills
problem-solving, multi-tasking, time management, analytical skills, electrical knowledge, CRM software proficiency, Microsoft Office suite
Preferred skills
help desk experience, product installation knowledge
Responsibilities
Diagnose and resolve customer technical issues via phone and email, escalate unresolved issues to internal teams, assist with equipment configuration and installation requirements, provide product information to prospective customers, support application engineers with service calls
Seniority
Entry-level to Junior, hands-on IC