Customer Support Specialist
Core
Managing the full cycle of procurement and customer support orders, including supplier coordination, order processing, invoicing, and customer database management.
Role type
Procurement and Customer Support Specialist
Builds
Procurement processes and customer order fulfillment for welding and solar energy solutions
Domain
Manufacturing (Welding Solutions and Solar & Energy Solutions)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ERP system proficiency, order processing, supplier management, invoice approval, customer database management, sales/service quotation preparation, credit and return processing, Microsoft Office (Word, Excel, Outlook, Dynamics CRM), bilingual French (asset)
Preferred skills
Technical aptitude in engineering, quick learner, adaptability, detail-oriented, accuracy-driven, ability to multi-task
Technologies
BaaN, Dynamics CRM, Microsoft Office
Responsibilities
Manage internal and external suppliers, handle tasks from order to delivery, approve vendor invoices, maintain customer database, provide customer service support via email and phone, prepare sales and service quotations, coordinate shipments with warehouse staff, collaborate with finance on credit and payment matters
Seniority
Mid-level, hands-on IC