Client Services Representative
Core
Verify patient information, follow up with physicians/patients, and maintain accurate patient documentation and records.
Role type
Client Services Representative (Administrative)
Builds
Patient records and operational support for clinical laboratory operations
Domain
Healthcare / Clinical Laboratory
Deliverable
dashboards & analysis
Required skills
Data entry, Customer service, Computer operations, Telephone procedures, Problem solving, Confidentiality handling
Preferred skills
Medical or laboratory experience
Responsibilities
Verify correct patient information and branch comments, Follow up with physicians and patients as necessary, Maintain accurate records and patient documentation, Provide training and guidance to new personnel on telephone procedures and department tasks, Maintain knowledge of Client Services software and internet operations, Conduct confidential communications in accordance with HIPAA mandates