Vice President, Corporate Technology Support
Core
Lead the strategy, operations, and continuous evolution of Visa's end-to-end employee technology support experience, including global service desk, executive concierge support, and AI-driven automation.
Role type
VP, Corporate Technology Support (Strategy & Operations)
Builds
Integrated digital workplace ecosystems and AI-assisted support workflows
Domain
Corporate IT / Employee Experience / Enterprise Support
Deliverable
production ML models
Required skills
Global service desk management, AI/ML workflow integration, executive stakeholder management, enterprise application reliability engineering, IT service management, endpoint management, data-driven strategy, budget planning
Preferred skills
Modern endpoint management platforms (Intune, Jamf, SCCM), zero-trust security principles, employee experience metrics (ESAT/XSAT), shift-left automation strategies
Technologies
Intune, Jamf, SCCM, Windows, macOS, LLMs, AI/ML
Responsibilities
Own and manage global Service Desk and executive support operations; Embed AI and automation across support workflows; Deliver concierge-level support to executives; Architect integrated digital workplace ecosystems; Connect support metrics to business impact; Drive continuous service improvement; Manage daily support of end user platforms; Establish enterprise application reliability engineering practices; Drive shift-left automation strategies; Perform root cause analysis; Create standard operating procedures and SLAs; Ensure technology support for travel and events; Participate in budget planning.
Seniority
VP, Strategy & Operations
