Client Success Consultant for Commercial & Money Movement Solution
Core
Own the holistic post-sale Client Services operational relationship for applicable clients, providing operational support and assistance in growing clients' business.
Role type
Senior IC Client Success Consultant
Builds
Client adoption of Visa products and services
Domain
Financial services / Payments technology
Deliverable
client delivery
Required skills
Client relationship management, Success planning, Data analysis, Technical communication, Cross-functional collaboration, Incident management, Client training development, Payment industry knowledge
Preferred skills
Project management, Technical support experience, Knowledge of Visa Net Integrated Payment VIP and Base2 systems, Knowledge of Visa Token Service specifications, Mobile and internet payments landscape knowledge
Technologies
Microsoft Office (Excel, PowerPoint, Word), Generative AI tools (ChatGPT, Microsoft Copilot), Visa Net Integrated Payment VIP, Visa Base2, Visa Token Service
Responsibilities
Oversee implementation of new Visa products, Ensure client operational goals and success metrics are understood, Build and sustain trusted client advocate status, Drive initiatives to improve client adoption, Stay current with payment processing trends, Establish working relationships with cross-functional experts, Develop client education and training materials, Act as escalation point for significant issues, Proactively identify opportunities to optimize client performance
Seniority
Senior, hands-on IC
