Vice President, Client Services Go-to-Market Services North America
Core
Ensures Visa product releases and ecosystem mandates land cleanly in the North America market, managing readiness, incident management, and servicing model design for clients.
Role type
Senior VP, Client Services Go-to-Market Services
Builds
Client readiness plans, servicing models, incident response frameworks, and product feedback loops for Visa's payments ecosystem.
Domain
Financial Technology / Payments / Client Services
Required skills
Release readiness management, incident management, product feedback loop design, cross-functional leadership, regulatory mandate translation, executive influence, B2B product portfolio management, service engineering practices.
Preferred skills
Payments-processing stack expertise, new product launch readiness, scaling servicing models, portfolio-level governance, AI/automation in service engineering.
Technologies
VisaNet, tokenization, 3DS, open banking, real-time rails, observability, telemetry, defect tracking tools.
Responsibilities
Own NA Client Services readiness for Business Enhancement Releases and platform releases; Lead deployment readiness for new products including servicing model design; Act as the voice of the client into Product and Technology for roadmap input; Own the NA incident management framework and drive root-cause remediation; Represent Client Services in product design reviews to define ready-to-service requirements; Lead readiness for industry and ecosystem mandates.
Seniority
Executive level, VP