Manager
Core
Client-facing subject matter expert driving product adoption, performance optimization, and operational efficiency for Sponsor Bank clients and fintech ecosystems.
Role type
Senior IC Client Success Manager
Builds
Client success plans, adoption strategies, and operational reviews for multi-party sponsorship models
Domain
Payments technology / Fintech
Deliverable
client delivery
Required skills
Client relationship management, product adoption strategy, cross-functional orchestration, data analysis, operational reviews, client education, success planning, industry knowledge
Preferred skills
Project management, customer-centric problem solving, client training material development
Responsibilities
Lead implementation and adoption of Visa products, monitor product adoption and client health, execute Client Success Plans, orchestrate cross-functional teams to resolve complex issues, drive client readiness through training and communication, identify opportunities to improve client outcomes
Seniority
Senior, hands-on IC