Sr. Consultant, Elite Care
Core
Senior Client Care Consultant providing hybrid production support and shift leadership for Visa's global payment solutions.
Role type
Senior IC technical support & operations lead
Builds
Global payment transaction resolution and operational stability for merchants and partners
Domain
Payments technology & global client support
Required skills
complex payment troubleshooting, incident management, shift operations leadership, cross-functional coordination, API support, stakeholder management
Preferred skills
CyberSource expertise, API/web services knowledge, global Follow-the-Sun experience, queue management, service level optimization, multilingual communication
Technologies
CyberSource, REST APIs, JSON, XML, payment gateways, eCommerce platforms
Responsibilities
Resolve complex payment processing and API issues, manage high-priority escalations, lead shift operations and monitor service levels, coordinate cross-functional incident response, provide technical guidance to clients and teams, balance individual case ownership with operational oversight
Seniority
Senior, hands-on IC with operational leadership
