Consultant, Learning & Development Client Services
Core
Partner with Client Services leaders to identify workforce capability needs and design, develop, and implement learning and AI enablement solutions that accelerate proficiency, adoption, performance, and business outcomes.
Role type
Senior Learning & Development Consultant (Performance Improvement & AI Enablement)
Builds
Scalable learning experiences, capability journeys, proficiency models, and AI-powered enablement solutions for Client Services teams.
Domain
Financial Services / Learning & Development / Organizational Development
Required skills
Performance consulting, adult learning, human-centered design, behavior change principles, stakeholder management, solution design, data analysis, facilitation, strategic planning
Preferred skills
Skills framework development, organizational transformation, AI technology integration, success metric definition, global matrixed environment experience
Technologies
AI-powered experiences, digital learning tools, BI&A tools
Responsibilities
Assess workforce capability needs and translate business priorities into development strategies; Lead capability initiatives from discovery through implementation; Design and develop skills frameworks and proficiency models; Evaluate workforce capability gaps and recommend targeted development approaches; Design scalable learning experiences and adoption programs; Apply performance consulting and behavior change principles to create effective employee development experiences; Design and implement AI enablement solutions to enhance employee effectiveness; Define success measures and reporting requirements to assess capability growth and business outcomes; Analyze workforce data and stakeholder feedback to continuously improve solutions; Partner with cross-functional teams including Process Excellence, Knowledge Management, and Talent Management; Serve as a trusted advisor on workforce capability strategy and organizational readiness; Facilitate complex technical learning programs for onboarding and upskilling; Provide performance coaching to address individual capability gaps; Develop Train-the-Trainer programs and facilitator resources.
Seniority
Senior, hands-on IC with strategic advisory responsibilities
