Technical Client Care Associate
Core
Responding to and resolving external or internal customer and client issues regarding transactions, billing, and technical problems for Verifi services.
Role type
Client Care Associate (Support)
Builds
Verifi services for new and existing clients
Domain
Fintech / Payments (via careerplan.io/jobs/REF088833W-technical-client-care-associate-at-visa)
Deliverable
client delivery
Required skills
Transaction troubleshooting, service configuration, incident reporting, queue management, SLA adherence, stakeholder coordination
Preferred skills
Payment processing experience, client onboarding, de-escalation, analytical problem solving
Technologies
Microsoft Office 365, Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Configure and maintain Verifi services; monitor service performance and resolve outages; manage client inquiries via phone, email, chat, and social media; troubleshoot connectivity and transaction issues; create and distribute client communications; analyze transaction trends for risk and improvement; support queue management and process improvement.
Seniority
Entry-level to Associate