Customer Service Representative - Global Payments & Liquidity, NSG
Core
End-to-end servicing and support for business clients on payments, wire transfers, ACH, deposits, and fund transfers.
Role type
Customer Service Representative (B2B)
Builds
Customer support and transaction resolution for business clients
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, financial services knowledge, B2B support, active listening, problem solving, system navigation, regulatory compliance
Preferred skills
B2B customer service, high-volume metric-driven environment, multi-system navigation, cross-team collaboration, resilience
Responsibilities
Manage inbound customer interactions across multiple channels, resolve moderately complex customer issues, research and document transactions, assist with online banking navigation, promote digital self-service adoption, collaborate on escalations
Seniority
Entry-level to Junior