Director Client Success
Core
Lead a Client Success team and manage strategic client accounts to drive product adoption, operational support, and business growth for Visa's payment solutions.
Role type
Director, Client Success (Hybrid IC/Manager)
Builds
Post-sale service, operational support, and strategic client growth initiatives
Domain
Payments technology, financial services, B2B/B2G
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, team leadership and coaching, cross-functional collaboration, data analysis, change management, crisis response, product adoption strategy
Preferred skills
Client/Customer Success certifications, Project Management qualifications, AI concepts knowledge
Technologies
Visa payment solutions, self-service tools, client systems landscapes
Responsibilities
Lead and develop a high-performing Client Success team; Manage a portfolio of strategic client accounts as primary point of contact; Drive product adoption and implement new Visa products; Monitor client health metrics and satisfaction; Act as escalation point for major issues and incidents; Lead operational reviews and strategic initiatives with clients and internal stakeholders
Seniority
Director, strategic leadership with hands-on account management