Client Care Analyst
Core
Deliver high-value customer service and innovative solutions to Visa clients and staff, advocating for clients and expediting resolution of moderately complex problems.
Role type
Senior IC Client Care Analyst
Builds
Optimal performance of Visa products and services for clients
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
problem solving, relationship management, strategic thinking, customer experience delivery, business decision-making, prioritization, organizational skills, logical problem-solving
Preferred skills
understanding of credit card processing and payments gateways, fluency in additional languages
Technologies
Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Deliver high-value customer service to clients and staff, handle moderately complex problems by coordinating with internal teams, collaborate with clients to identify efficiencies and required actions, advocate for clients to internal stakeholders, expedite resolution and solution implementation, maintain relationships to understand market needs and trends, stay updated on new rules and industry trends, build knowledge of supported products and services
Seniority
Mid-level, independent contributor
