Senior Product Manager, Digital Transformation & AI
Core
Define strategy, roadmap, and execution for voice, chat, and AI-powered servicing capabilities to improve client experience and agent productivity.
Role type
Senior Product Manager (Digital Transformation & AI)
Builds
Scalable digital platforms and AI solutions for Managed Services (Genesys Cloud, GenAI, Agent Assist)
Domain
Payments / Financial Services / Contact Center Technology
Deliverable
production ML models | product features
Required skills
Product strategy & roadmap ownership, GenAI & conversational AI expertise, contact center technologies (IVR, telephony), stakeholder influence, data-informed prioritization, enterprise platform modernization
Preferred skills
Payments/B2C support operations experience, 6+ years product management, agentic workflow capabilities
Technologies
Genesys Cloud, GenAI, APIs, IVR, telephony platforms
Responsibilities
Own product strategy and roadmap for voice/chat/AI capabilities, define vision for AI-powered client servicing, partner with technology teams on architecture and integrations, drive data-informed prioritization, lead end-to-end delivery of Digital & AI capabilities, develop executive-ready communications
Seniority
Senior, hands-on IC with mentorship responsibilities