Consultant, Client Success
Core
Own holistic post-sale operational relationships for clients to enable new capabilities, manage geographic expansion, and promote product adoption.
Role type
Senior IC Client Success Consultant
Builds
Client success plans, implementation strategies, and self-service tool adoption
Domain
Payments technology and financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client relationship management, product implementation coordination, data analysis, business strategy alignment, crisis management, client education development, cross-functional collaboration, payment industry knowledge, stakeholder influence, proactive problem solving
Preferred skills
Advanced degree (MBA/Masters), complex technical communication, success planning, multi-tasking under deadlines, client health monitoring, regulatory compliance knowledge
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Oversee new product implementation and expedite time-to-value; Build trusted advocate status with key stakeholders; Drive initiatives to improve product adoption and self-service tool usage; Stay current on payment trends to generate sales leads; Resolve complex client issues via cross-functional collaboration; Develop client education materials and webinars; Lead periodic operational reviews; Act as escalation point for major incidents; Optimize client performance by monitoring health and liaising with specialist teams
Seniority
Senior, hands-on IC