Consultant, Client Success
Core
Own the holistic post-sale Client Services operational relationship for applicable clients and provide operational support to grow their business.
Role type
Senior IC Client Success Consultant
Builds
Client adoption of Visa products and operational performance
Domain
Payments technology / Financial services
Required skills
Client relationship management, Success planning, Data analysis, Technical communication, Cross-functional collaboration, Incident management, Client education, Payment industry knowledge
Preferred skills
Advanced degree (MBA/Masters), Generative AI tool usage, Strategic thinking, Complex problem solving
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Oversee implementation of new Visa products, Build trusted client advocate status, Drive initiatives to improve product adoption, Lead periodic operational reviews, Act as escalation point for major incidents, Develop client education and training materials
Seniority
Senior, hands-on IC
