Manager, Global Enterprise Batch Services
Core
Leading global operations for enterprise batch processing, workload execution, incident response, and operational readiness across distributed and mainframe platforms.
Role type
Manager, Global Enterprise Batch Services
Builds
Reliable batch services, workload orchestration, and incident resolution for financial institutions and government entities.
Domain
Financial Services / Payments Technology / Mainframe & Distributed Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global operations leadership, batch processing expertise, incident management, risk management, team mentorship, process improvement, GenAI adoption, cross-regional coordination
Preferred skills
Client-service mindset, calm decision-making under pressure, strong documentation and communication, continuous improvement focus, automation thinking
Technologies
Control-M, ESP, GenAI tools, mainframe platforms, distributed systems
Responsibilities
Lead shift-based global operations coverage for batch processing and workload monitoring; oversee triage and recovery for batch failures and SLA exposures; partner with engineering and business stakeholders to maintain service availability; drive adoption of GenAI for predictive intelligence and workflow automation; mentor team members in operational excellence and automation; provide leadership support during critical incidents and changes.
Seniority
Manager, hands-on leadership with strategic oversight
