Analyst, Technical Solutions
Core
Provide 24x7 monitoring and operational support for critical payment processing platforms, services, and client-facing solutions.
Role type
Senior IC IT Operations Analyst
Builds
Service stability and incident resolution for payment processing systems
Domain
Payments technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
24x7 monitoring, root cause analysis, incident triage, network management (TCP/IP, DNS, DHCP), Active Directory, remote support tools, system troubleshooting
Preferred skills
Team lead experience, continual service improvement, knowledge base maintenance
Technologies
Microsoft Windows, Mac, Android, iOS, Office365, MS Exchange, Outlook, Remote Desktop, LogMeIn, Team Viewer, Bomgar
Responsibilities
Monitor transaction processing and settlement operations; identify and communicate potential service disruptions; perform initial technical troubleshooting and root cause analysis; engage with clients and stakeholders regarding incidents; assess incident severity and determine escalation paths; coordinate with technical and operational teams for resolution; document investigations and lessons learned.
Seniority
Senior, hands-on IC
