Manager, Loyalty Program Management, Issuer Solutions (Melbourne or Sydney)
Core
Drive growth and continuous optimisation of issuer card-linked offer (CLO) and merchant loyalty programmes across Australia and New Zealand.
Role type
Manager, Loyalty Program Management (Issuer Solutions)
Builds
Data-driven loyalty solutions and card-linked offers for banks, merchants, and fintechs
Domain
Payments technology, Financial Services, Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Loyalty programme design, Card-linked offer (CLO) management, Programme optimisation, Client leadership, Data analysis, Roadmap planning
Preferred skills
Experience with financial institutions, Merchants, or loyalty platforms
Technologies
CRM systems, Loyalty platforms
Responsibilities
Own performance and growth of issuer CLO and merchant loyalty programmes; Drive structured optimisation cycles to improve activation and engagement; Lead ongoing programme cadence with merchant partners including performance reviews; Shape programme roadmaps in partnership with Client Account Executives; Guide programme configuration and mechanics to support growth objectives.
Seniority
Manager, hands-on IC with client leadership
