Sr. Service Experience Consultant
Core
Sr. Service Experience Consultant driving operational excellence and client engagement for Visa Commercial Solutions Embedded Payments and Agentic Commerce.
Role type
Senior IC service experience consultant (fintech/commercial payments)
Builds
Embedded Payments and Agentic Commerce solutions for financial institutions
Domain
Fintech, commercial payments, API integrations
Deliverable
client delivery | production ML models | product features
Required skills
program management, API integration expertise, fintech domain knowledge, change management, impact assessment, KPI development, release management, stakeholder influence
Preferred skills
advanced degree (MBA/Masters/PhD), technical consulting, documentation of integration complexities, web-based API consumption (Postman, JSON, XML), networking architecture knowledge, Visanet tools (TLC, TRA, Splunk, Jira)
Technologies
Postman, JSON, XML, Visanet (TLC, TRA, Splunk, Jira), HTML
Responsibilities
Lead initiatives impacting clients and client-facing staff; Liaise with Product/Technology for transition requirements; Coordinate requirements and implementation strategies for complex client data services; Provide consulting on effective implementation approaches; Perform impact assessments and communicate potential impacts; Oversee programs and action plans for VCS Client Service Delivery; Manage projects to deploy and enhance support models; Provide consulting on service delivery to internal stakeholders; Monitor activation of product changes and manage go-live issues; Develop internal/external communications and dashboards; Drive prioritization of issues and platform defects; Develop and manage KPIs for Client Service Delivery performance.
Seniority
Senior, hands-on IC