Technical Support Analyst II
Core
Install, troubleshoot, and repair software and/or equipment; solve routine to moderately complex network or application software problems for internal and external users.
Role type
Technical Support Analyst
Builds
IT End User Services support for Red Cross operations
Domain
Humanitarian services / IT Support
Deliverable
client delivery
Required skills
Software installation, hardware repair, network troubleshooting, application support, issue documentation, metrics reporting, SLA compliance
Preferred skills
Bachelor's degree in Information Systems or Computer Science, 2+ years of related experience
Technologies
Google Chrome, Mozilla Firefox, personal computers, office equipment
Responsibilities
Respond to and resolve technical and user problems, provide escalated support for complex issues, review and document malfunctions and maintenance, analyze technology operations and recommend efficiency improvements, prepare activity and progress reports, adhere to standard operations and policies.
Seniority
Mid-level, individual contributor