Customer Care Representative
Core
First point of contact for customers providing information, guidance, and support via voice, chat, or email.
Role type
Customer Care Representative
Builds
Customer service interactions and issue resolution for FedEx Express
Domain
Logistics and Express Transportation
Deliverable
client delivery
Required skills
Computer literacy, Communication, Problem-solving, Empathy, Adaptability
Responsibilities
Answering customer inquiries via voice, chat, or email; Advising customers on FedEx services; Resolving service-related issues; Identifying business growth opportunities
Seniority
Entry-level