Agent ds. Wsparcia Operacji (k/m)

FXE-EU/POL/RZEA/RZEA/Glogow Malopolski💼 Full-time🗓 2026-09-17 → 2026-09-25

Core

Operations Support Agent responsible for monitoring shipment history, resolving discrepancies, and handling customer inquiries via phone, email, and in-person.

Role type

Operations Support Agent

Builds

Operational reports and shipment tracking data

Domain

Logistics and Express Transportation

Deliverable

dashboards & analysis

Required skills

Data entry, report preparation, customer service, courier performance monitoring, cash-on-delivery settlement, document processing, MS Office proficiency

Preferred skills

English (A2), transportation industry experience, cash report preparation experience

Responsibilities

Monitor shipment history and resolve discrepancies, handle customer inquiries, prepare reports and summaries, control courier work, process cash-on-delivery and cash invoices, manage return documents

Seniority

Entry-level

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About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.