Senior Manager, Project Management (Customer Service Platforms)
Core
Lead and transform the 'Well Managed' control suite to automate, improve effectiveness, and ensure resilience for core platforms supporting marketing, credit line management, and balance transfer programs.
Role type
Senior Manager, Project Management (Process & Risk)
Builds
Automated, resilient process control suites for internal business clients
Domain
Banking / Financial Services / Operational Risk
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, end-to-end process ownership, stakeholder collaboration, process innovation, operational resilience, strategic delivery
Preferred skills
MBA, Lean, Agile, Six Sigma, Business Process Management
Responsibilities
Lead and coach a high-performing team, identify failure modes and maintain compliance controls, partner with Risk/Product/Tech/Data to align requirements, automate repetitive processes, monitor process health and resolve risk events, translate high-level intent into implementation plans
Seniority
Senior, hands-on IC with people management
