Customer Service Representative | Barra Funda/SP
Core
Main point of contact for internal sales team and external customers, resolving issues, processing invoices, and coordinating with stakeholders to ensure customer satisfaction.
Role type
Customer Service Representative
Builds
Order-to-payment process fulfillment and customer satisfaction
Domain
Chemical industry / Water treatment / Industrial services
Deliverable
dashboards & analysis
Required skills
Invoice processing, credit/debit memo processing, root cause analysis, stakeholder communication, data entry, multi-tasking, active listening, relationship building, process improvement
Preferred skills
Account management experience, SAP, Salesforce, Microsoft Office, English fluency, high school diploma or equivalent, 5+ years in customer service/account management
Technologies
SAP, Salesforce, Microsoft Office, Gmail, Google documents
Responsibilities
Resolve customer issues within KPIs, process invoice corrections, reduce invoice disputes, process credit/debit memos, report Day-In-The-Life metrics, communicate with management on account progress, implement process improvements, participate in service improvement meetings, maintain open communication with Account Managers
Seniority
Mid-level, individual contributor