User Support Specialist II
Core
Provides first-response IT help desk support for desktop, peripheral, and software issues via phone and email for the Indian Health Service.
Role type
IT Help Desk Specialist
Builds
Resolves user incidents and elevates complex issues to senior support
Domain
Federal Government / IT Support
Required skills
Troubleshooting hardware/software, Ticketing systems, Service desk software, Windows desktop applications, Printer troubleshooting, User training, Documentation
Preferred skills
None stated
Technologies
Windows, Ticketing systems, Service desk software
Responsibilities
Serves as initial point of contact for call center support, Troubleshoots user problems with computer software and hardware, Helps control issues by ensuring timely response process, Occasionally performs onsite installations, Helps with user training on assigned software applications
Seniority
Mid-level, hands-on IC