Helpdesk Desktop Support Analyst
Core
Resolve user support issues and manage IT assets for a premier desktop infrastructure platform in financial services.
Role type
Tier 1 Desktop Support Analyst
Builds
Desktop infrastructure platform for internal users
Domain
Financial Services / IT Infrastructure
Deliverable
client delivery
Required skills
Windows 10/11 support, Office365 administration, VOIP configuration, Fresh Service ticket management, IT asset lifecycle management, M&A integration support, conference room setup, problem-solving, cross-platform onboarding
Preferred skills
Financial Services industry experience, advanced education, professional designations
Technologies
Windows 10/11, Office365, VOIP, Fresh Service, Cerity Partners
Responsibilities
Resolve user support issues, onboard new employees, monitor and manage IT assets, assist with special projects like M&A integration and phone system conversion
Seniority
Mid-level, hands-on IC