Digital Enablement & AI Specialist
Core
Subject matter expert for productivity and collaboration platform stack, translating AI and platform capabilities into practical guidance, training programs, and best practices to enable colleagues across the firm.
Role type
Digital Enablement & AI Specialist (Instructional Design & Change Management)
Builds
Centralized library of how-to-guides, short-form videos, workflow playbooks, prompt libraries, and self-service resources for Microsoft 365, Box, Zoom, and AI tools.
Domain
Professional Services / Technology Enablement / AI Adoption
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, technical documentation, video production, stakeholder management, AI prompt engineering, change management, cross-functional collaboration, project management, user experience analysis, content strategy
Preferred skills
LMS/DAP experience, financial services operations knowledge, ProSci/PMP certification
Technologies
Microsoft 365, Box, Zoom, Confluence, Asana, Claude
Responsibilities
Design and maintain training content (guides, videos, playbooks) for productivity and AI tools; deliver live virtual and in-person training sessions; facilitate AI champion network and firm-wide AI use case library; partner with IT and business teams on platform rollouts and governance; track training adoption and iterate content based on feedback.
Seniority
Mid-Senior, hands-on IC
