Enablement Lead - Knowledge Work
Core
Design and deliver high-impact enablement experiences and training programs to accelerate customer adoption and operationalization of OpenAI products (ChatGPT Enterprise, Agents) across enterprise organizations.
Role type
Senior post-sales enablement lead (knowledge work)
Builds
Scalable enablement frameworks, reusable training assets, playbooks, and adoption interventions for enterprise clients
Domain
Enterprise AI adoption, Customer Success, Instructional Design
Deliverable
product features
Required skills
Instructional design, Workshop facilitation, Customer advisory, Product fluency (AI/LLMs), Stakeholder management, Data synthesis, Change management, Strategic planning, Agile methodology, Technical writing
Preferred skills
Experience with ChatGPT/Agents, C-level presentation, Enterprise sales cycles, AI safety ethics, Cross-functional collaboration
Technologies
ChatGPT Enterprise, OpenAI Agents, LLMs
Responsibilities
Design and deliver live workshops and training sessions for diverse audiences; Serve as Subject Matter Expert (SME) for designated product areas; Lead customer enablement from onboarding to long-term adoption; Develop reusable training assets and best practices; Gather and synthesize customer feedback to inform product improvements; Partner with Sales and Solution Architects to drive adoption.
Seniority
Senior, hands-on IC
