Customer Success Specialist (Shreveport, LA)
Core
Drive adoption, optimization, and expansion of the LEAF technology platform for pressure injury prevention by delivering clinical education, support, and data-driven insights to high-value healthcare accounts.
Role type
Customer Success Specialist (Clinical Technology)
Builds
LEAF technology platform adoption and utilization within Integrated Delivery Networks (IDNs)
Domain
Healthcare / Medical Devices / Pressure Injury Prevention
Required skills
Clinical nursing background, data analytics, change management, account management, EHR integration knowledge, travel
Preferred skills
Registered Nurse (RN) certification, experience with clinical technology platforms, understanding of hospital turning and repositioning protocols
Technologies
LEAF platform, Electronic Health Records (EHR)
Responsibilities
Lead initial customer training and execute Go-Live events, provide ongoing clinical support and troubleshooting, develop partnerships with clinical teams, deliver actionable insights via reports and Quarterly Business Reviews, identify expansion opportunities and qualify new leads, contribute to strategic account planning
Seniority
Mid-level, hands-on IC