Banking Services Group Leader III
Core
Team leader for a Center of Excellence (COE) unit managing workflow, process improvement, and daily production operations within a banking services environment.
Role type
Banking Services Group Leader
Builds
Daily production reporting, team productivity reports, and process improvements for assigned COE unit
Domain
Banking / Financial Services
Required skills
Workflow management, team coaching and training, process improvement, general ledger reconciliation, regulatory compliance, risk management, wire transfer approval, customer issue resolution, vendor support
Preferred skills
Verbal and written communication, knowledge of internal systems and procedures
Technologies
Spreadsheet software, word processing, presentation software
Responsibilities
Monitor workflow and serve as liaison between COE unit and management; Provide training and coaching to team; Complete daily production reporting; Maintain team procedures and conduct quality assurance reviews; Manage exceptions and resolve complex customer issues; Reconcile general ledger; Review and approve wire transfers; Identify and implement process improvements
Seniority
Mid-level, hands-on IC with leadership responsibilities