Outreach Specialist II - Overdraft
Core
Contacting and working with customers delinquent on loans to arrange payment alternatives, reduce risk, and maintain relationships.
Role type
Senior IC collections specialist (overdraft/delinquent loans)
Builds
Repayment plans, loan workouts, and risk mitigation solutions for delinquent accounts
Domain
Banking / Consumer Lending / Collections
Deliverable
client delivery
Required skills
Inbound/outbound calling, skip-tracing, financial statement analysis, compliance adherence, account management, risk assessment
Preferred skills
Collections experience, knowledge of M&T systems, Associate's degree
Responsibilities
Initiate contact with delinquent borrowers to collect payments and assess repayment options; Perform inbound and outbound calls to communicate repayment options and handle inquiries; Conduct research and account reviews on high-risk loans; Utilize internal collections and accounting systems to manage accounts; Adhere to compliance/operational risk controls
Seniority
Entry-level to Mid-level, hands-on IC