Network Control Center Analyst - Three - 12.5 hour shifts
Core
Primary identification and contact for failed events and change assistance in the Network Control Center, handling immediate impact analysis.
Role type
Network Control Center Analyst
Builds
Network operations stability and incident resolution for banking systems
Domain
Banking / Network Operations
Required skills
Network administration, ticket management, system alert monitoring, risk assessment, regulatory compliance adherence, escalation procedures
Preferred skills
A+ certification, Network+ certification, Security+ certification, 4+ years network administration experience
Technologies
Service Center queue systems, alert management tools
Responsibilities
Manage NCC queue by assigning tickets and documenting notes; Acknowledge critical alerts within 10 minutes and associate problem tickets; Communicate with Help Desk, vendors, and customers; Complete turnover reports on daily events and nightly changes; Escalate high-severity issues to experienced team members or outside NCC; Adhere to company risk and regulatory standards; Maintain internal control standards for audits and regulatory issues.
