Sr Customer Service Outreach Specialist
Core
Managing delinquent loan accounts, contacting borrowers to assess repayment options, and arranging loss mitigation solutions.
Role type
Senior Customer Service Outreach Specialist (Collections/Loss Mitigation)
Builds
Repayment plans and loss mitigation solutions for delinquent consumer, mortgage, and commercial loan accounts
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Skip tracing, financial data analysis, collateral value review, loss mitigation strategy, regulatory compliance, account documentation, on-the-job training
Preferred skills
Call center experience, loss mitigation/default/collections experience, 3+ years banking experience, knowledge of M&T systems
Responsibilities
Initiate inbound and outbound calls to assess repayment options and arrange plans; perform skip tracing and analyze financial information; review collateral value and mitigate loss situations; collaborate with partners and vendors to determine strategies; document account activity and recommendations; provide on-the-job training for new employees; stay informed on market trends to mitigate risk.
Seniority
Senior, hands-on IC with supervisory responsibilities